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How do I update my tracker?

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Fitbit occasionally releases free feature enhancements and bug fixes for your tracker through firmware updates. For details about each firmware update, see What has changed in the latest tracker update?

Make sure your tracker is charged since updating firmware can take several minutes and is demanding on the battery. Because your tracker resets its data at midnight, update your firmware before or after midnight but not during.

Instructions

To update your tracker's firmware, choose a section below.

  • Fitbit.com dashboard

    Do not attempt to remove (unpair) your tracker from your account as a troubleshooting measure during a slow update. If you've done this, you must contact Customer Support.

    1. Ensure that your tracker is near your computer and that your wireless sync dongle is plugged in.
    2. Unless you installed Fitbit Connect for the first time recently, verify that you're using the latest version:
      1. Click the Fitbit Connect icon located near the date and time on your computer.
        User-added image

        If you cannot find the icon, you may need to reinstall Fitbit Connect from http://www.fitbit.com/setup.

      2. Click Open Main Menu...
      3. Click Troubleshooting.
      4. Below the Fitbit Connect number, click Check for updates.
    3. Go back to the main menu and click Check for device update.
    4. When prompted, log in to your Fitbit account. Fitbit Connect will sync your tracker and then look for a firmware update. If an update is found, Fitbit Connect will display a progress bar until the update finishes. If your tracker has a screen, you'll also see a progress bar there.
    5. Keep your tracker close to the computer during the update, which may take several minutes. When the update is done you'll see a confirmation message and your tracker will restart. You're all set.
  • Fitbit apps for iOS, Android, and Windows

    Do not attempt to remove (unpair) your tracker from your account as a troubleshooting measure during a slow update. If you've done this, you must contact Customer Support.

    1. Verify that the latest version of the Fitbit app is installed on your device. 
    2. With your charged tracker nearby, open the Fitbit app. If an update is available for your tracker, you'll see a pink arrow next to your tracker name.
    3. Tap your tracker name at the top of the Fitbit app dashboard, and then tap the tracker you want to update.
    4. Follow the onscreen instructions to update your tracker. Make sure your tracker remains near your mobile device while it updates. If the Fitbit app has difficulty finding your tracker, try waking up your tracker by pressing any button or, for Flex trackers, tapping the Flex tracker twice.

Troubleshooting

Occasionally a firmware update will fail. If this happens, try the following troubleshooting steps:
  1. Restart your tracker and try the update again. For instructions, see How do I restart my tracker?.
  2. If your tracker has call or text notifications turned on, turn them off and try the update again. You can turn notifications on after the update completes successfully.
  3. If you're using a computer, try the update on a mobile device, if you have one. If you're using a mobile device, try the update on your computer.
  4. If you're using mobile device, reboot your mobile device.
  5. If your tracker was updating at midnight (when tracker data resets), you may see an incorrect step count. The problem will resolve itself at midnight on the following day.
  6. If you tried the troubleshooting steps and still can't update your firmware, contact Customer Support for assistance.
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Last updated: January 22, 2016
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