This article provides information and resources for ensuring your Fitbit data is private and secure. If you're concerned that your account has been compromised, see Can someone take over my account?
If you're a researcher who wishes to report a security concern, please visit www.bugcrowd.com/fitbit/ for details on our bug bounty program. Law enforcement can contact our legal team directly at firstname.lastname@example.org, and journalists should use email@example.com.
reiterates our pledge to never sell your data and explains what we collect and how we use it. If after reading our policy you have any unanswered questions, please contact us at firstname.lastname@example.org.
As a Fitbit customer you have the option to keep your data totally private or share certain pieces of information with Fitbit friends and the Fitbit community. For instructions on modifying these settings, see How do I update my Fitbit settings?
Visit our Password Recovery
page to reset a forgotten password. If you have any questions, see How do I reset or change my Fitbit password?
Reporting Suspected Phishing or Fraud
Contact Fitbit Customer Support
if you receive a suspicious email purporting to be from Fitbit or if you suspect you've been a victim of fraud.
Staying Safe Online
Keeping your Fitbit software updated ensures the most secure device. For information about staying safe online, we suggest visiting OnGuardOnline.gov
or Microsoft's Safety & Security Center
. The Wikipedia article on Internet safety
describes common security risks and how to prevent them.