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My tracker's battery isn't charging

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A few factors can cause your battery to stop charging:

  • Dirty charging contacts—Try cleaning them using the instructions in How do I clean my tracker?
  • Faulty charging sources (USB port or plug)—Try a different USB port or UL-certified wall charger. Do not use a USB hub.
  • Tracker isn’t connected to the charger—Try reconnecting your tracker to the charging cable. If your tracker has a display, you’ll see a battery icon while it's charging. Fitbit Flex™ lights up while charging. If you have a Fitbit Alta™, make sure the charging contacts are clipped into the charging cable.
  • Firmware is outdated—Try updating your tracker using the instructions in How do I update my tracker?
  • A defective tracker—Try restarting it using the instructions in How do I restart my tracker?
If your tracker still won't charge, the tracker or the battery may be defective. Contact Customer Support.
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Last updated: April 27, 2016
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