My tracker's battery isn't charging

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Many factors can contribute to your tracker's battery not charging, including:

  • Dirty charging contacts.
  • Faulty charging sources (e.g. USB port or plug).
  • A defective Fitbit charging cable or base station.
  • The Fitbit tracker is not accepting a charge.

Try the steps below to help determine the source of the charging issue. For more information about your tracker's battery see How do I maximize my tracker's battery life?

Clean your tracker charging contacts

See the following articles as applicable:

Note that we do not recommend cleaning the battery contacts on a Fitbit Zip™.

Try a different USB port

Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective.

Avoid using USB hubs

Power or unpowered USB hubs do not always provide a consistent output to charge your tracker. If you're using a USB hub, try connecting your charger or base station directly to your computer's USB port or a UL-certified USB wall charger. If your tracker starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

Restart your tracker

Your tracker may be in a frozen or unresponsive state. Restart your tracker by following the instructions in the How do I restart my tracker? article.

If you've tried these steps and your tracker is still not charging, contact Customer Support.

Last updated: November 22, 2014
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