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Why isn't GPS working on my Fitbit device?

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If you’re having trouble with GPS, review specific requirements and troubleshooting for your device model.

The connected GPS feature on your device works with the GPS sensors in your nearby phone. To get GPS data, including pace and route for your workout, select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you. We recommend that you turn off Wi-Fi on your phone when using connected GPS.
 
When you choose a GPS exercise, your device vibrates when your phone finds a GPS signal. Environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites. 
 
For best results, wait for your phone to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when your phone finds a signal. 

Note that your device uses your step count to calculate distance until it finds a GPS signal. The total distance calculated for a workout may be slightly less accurate when GPS data isn't available for the entire time. For more information, see How accurate is GPS?

Requirements

  • Turn on Bluetooth on your phone and make sure your device is connected to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see your device listed.
  • (Android only) Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
  • Choose an exercise from the Exercise app that uses connected GPS. To check that connected GPS is turned on:
    • On Versa series, tap the gear icon User-added image on any exercise and check that GPS is listed and set to On.
    • On Charge 3, swipe up on any exercise and check that Use Phone GPS is listed and set to On.
    • On Charge 2 and Inspire HR, check in the Fitbit app. Tap the Today tab User-added image > your profile picture > your device image > Exercise Shortcuts. Tap the exercise you want and verify that connected GPS is on.
  • Your phone is within 30 feet of your device.
  • Your phone can identify your location and can track your location when you're not using Wi-Fi. For more information on which phone settings you may need to adjust, see How do I track my workouts with my Fitbit device?
  • (Android only) If your phone is running Android 6.0 or later, see What should I know about using the Fitbit app on my Android phone?

Troubleshooting

After verifying all the requirements, try using GPS again by following the instructions in How do I track my workouts with my Fitbit device?

If you still have difficulty, try these troubleshooting steps:

  1. Open the Fitbit app to reestablish a connection with your Fitbit device.
  2. Restart your phone.

If you still have trouble, contact Customer Support.

Fitbit Ionic has built-in GPS. When you select a GPS exercise, Ionic vibrates when it finds a GPS signal. Environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your watch's ability to connect to GPS satellites. 

For best results, wait for Ionic to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when Ionic finds a signal. 

Note that Ionic uses your step count to calculate distance until it finds a GPS signal. The total distance calculated for a workout may be slightly less accurate when GPS data isn't available for the entire time. For more information, see How accurate is GPS?

If you still have trouble with GPS please contact Customer Support.

最近一次更新: September 13, 2019
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