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I lost my Fitbit tracker

Last updated: Feb 13, 2014 10:20AM
Many users have been able to locate their misplaced trackers by doing the following:
  •  Check your dashboard to see the last time your tracker synced. If it synced recently, that means it is within 15-20 feet of a computer with the Fitbit Connect software installed and a dongle or base station plugged in. 
  • Look near your laundry. Many users find that their trackers wind up in the dirty clothes pile if they clip their trackers onto their clothing.
  • If your device supports silent alarms, set an alarm to see if you can hear your tracker vibrate.
  • If you have paired your Fitbit tracker with a mobile device, take that device to the area where your tracker may have been lost and watch a sync. (Tap your tracker name at the top of the dashboard and then tap Sync Now.) This may help you to pinpoint its location.
If you still can't find your tracker, contact Customer Support.
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