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My tracker is not syncing with the Fitbit app for iOS

Last updated: Mar 12, 2014 10:50AM

If your tracker is not syncing with the Fitbit app for iOS, verify the following requirements and try the troubleshooting steps. If you're unable to sync after troubleshooting, please contact Fitbit Customer Support.

Requirements

First, verify the following:

  1. You're attempting to sync with a supported device. To see the latest list of supported devices, please go to http://www.fitbit.com/devices
  2. Your iOS software is updated to the latest version.Verify by going to Settings > General > Software Update to check for updates. 
  3. Bluetooth is enabled in iOS settings.

Troubleshooting

If your tracker is still not syncing to a supported iOS device, complete the following steps:
  1. Restart your tracker. See How do I restart my tracker? for instructions.
  2. After your tracker has restarted, reboot your iOS device and then open the Fitbit app to initiate a sync.
  3. If you're still having trouble, set up your tracker as a new device by following the instructions in Setting up Your Tracker with the Fitbit app for iOS.  Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today’s data will remain.
Note that Fitbit mobile syncing works best with iOS 7.1. If you would like to improve Fitbit mobile syncing, please update your iOS to the latest version by going to Settings > General > Software Update.
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