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How do I restart my tracker?

Last updated: Mar 06, 2014 10:39AM

lf you experience one of the following problems, it may be fixed by restarting your tracker​:

  • Your tracker is not syncing
  • Your tracker is not responding to movement
  • Your tracker does not respond even when in a charger
  • Your tracker has a battery charge but is not lighting up
  • Your tracker isn't tracking your steps
Restarting your tracker will turn it off and then on. Restarting your tracker does not clear its data.

Follow the instructions below to restart Fitbit trackers. If your tracker still doesn't work after a restart, contact Fitbit Customer Support.

Ultra tracker

  1. Plug your base station into your computer's USB port.
  2. Place your tracker on the base station.
  3. Press the gold button on the underside of the base station with a toothpick, pen tip, or paper clip.
  4. Your Ultra will now be reset. When you press your tracker's button, you should be able to navigate through the screens as you normally would.

One tracker

  1. Plug your charging cable into your computer.
  2. Plug your One tracker into the charging cable,making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.
  5. Your tracker will now be reset. When you press your tracker's button you should be able to navigate through the screens as you normally would.

Zip tracker

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.
  4. Your Zip will now be reset. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, you should be able to navigate through the screens as you normally would

Flex tracker

  1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
  2. Insert a paperclip into the small pinhole on the back of the charger.
  3. Press on the pinhole for 3-4 seconds.

    Your Flex will now be reset. Take your tracker out of the charger and insert it back into the wristband.

Force tracker

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Force. Your Force will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your Force will now be reset. When you press your tracker's button you should be able to navigate through the screens as you normally would.

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