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My tracker's battery isn't charging

Last updated: Feb 10, 2014 02:20PM

Many factors can contribute to your tracker's battery not charging, including:

  • Dirty charging contacts.
  • Faulty charging sources (e.g. USB port or plug).
  • A defective Fitbit charging cable or base station.
  • The Fitbit tracker is not accepting a charge.

Try the steps below to help determine the source of the charging issue. For more information about your tracker's battery see Tracker battery information.

Clean your tracker charging contacts

Zip Users - Cleaning your Zip's battery contacts is not recommended.

Your tracker's charging contacts may be obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush. Do not submerge your tracker in water or use abrasive cleaners. Thoroughly dry your tracker before attempting to charge.

Try a different USB port

Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective.

Avoid using USB hubs

Power or unpowered USB hubs do not always provide a consistent output to charge your tracker. If you're using a USB hub, try connecting your charger or base station directly to your computer's USB port or a UL-certified USB wall charger. If your tracker starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

Restart your tracker

Your tracker may be in a frozen or unresponsive state. Restart your tracker by following the instructions in the How do I restart my tracker? article.

If you've tried these steps and your tracker is still not charging, contact support.

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