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Fitbit HelpTROUBLESHOOTING › How do I set up a replacement tracker?

How do I set up a replacement tracker?

Last updated: Sep 17, 2013 12:59PM

Now that you've received your replacement device, you'll need to follow a simple process to link it to your existing account. This process will replace the device that's currently linked to your account, but will maintain all of your historical data.

  1. Open your replacement package and insert your tracker into the charger to ensure it has power. Zip Users
    Insert the provided battery into your replacement Zip.
  2. Go to to download the latest version of Fitbit Connect for your tracker. 
  3. Open Fitbit Connect.
  4. Click Set Up a New Fitbit Device.
  5. Click Existing User.
  6. Enter your account Email Address and Password and click Log In.
  7. Click Yes when prompted to replace your existing tracker.
  8. Confirm your personal details.
  9. Choose your product.
  10. Follow the prompts to set up your replacement tracker.


You can also complete this process if you have a supported mobile device.


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