Support Center

Fitbit HelpULTRA › My Ultra tracker is not responding to re...

My Ultra tracker is not responding to requests

Last updated: Feb 13, 2014 04:31PM
If your Ultra is being unresponsive, try the following:
  • Restart your tracker. To do this, place your tracker on the base station and then press the gold button on the bottom of the base station with a toothpick, pen tip, or paper clip. 
  • If this does not fix the problem, restart your computer, leaving the base station unplugged until the restart is complete. Then plug your base station back in and try again.
  • If restarting your computer does not fix the problem for you, please uninstall the Fitbit software, restart your computer, and reinstall the Fitbit software.
Sorry about that.
Why wasn't this article helpful? (check all that apply)
Great!
Please take a moment to tell us why this article was helpful. (check all that apply)
Thanks. Your feedback helps us improve our help content.
Search Highlight Gray Button Hover Gray Sidebar Button Hover Box Bkd Hover Box Bkd Minus sign for expanded state Green checkmark Green checkmark bigger
fitbit-support@fitbit.com
https://d218iqt4mo6adh.cloudfront.net/
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
Invalid characters found
/customer/en/portal/articles/autocomplete