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Fitbit HelpULTRA › My Ultra tracker is not responding to re...

My Ultra tracker is not responding to requests

Last updated: Feb 13, 2014 04:31PM
If your Ultra is being unresponsive, try the following:
  • Restart your tracker. To do this, place your tracker on the base station and then press the gold button on the bottom of the base station with a toothpick, pen tip, or paper clip. 
  • If this does not fix the problem, restart your computer, leaving the base station unplugged until the restart is complete. Then plug your base station back in and try again.
  • If restarting your computer does not fix the problem for you, please uninstall the Fitbit software, restart your computer, and reinstall the Fitbit software.
Sorry about that.
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