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My tracker is not syncing with the Fitbit app for Android

Last updated: Dec 17, 2013 02:27PM

If your tracker is not syncing with the Fitbit app for Android, verify the following requirements and try the troubleshooting steps. If you're unable to sync after troubleshooting, please contact Fitbit Customer Support.

Requirements

First, verify the following:
  1. You're attempting to sync with a supported device. To see the latest list of supported devices, please go to http://www.fitbit.com/devices.
  2. Bluetooth is enabled in Android settings. Bluetooth also must be enabled within the Fitbit app. You can check this by tapping the menu button and selecting Device Settings
  3. An existing sync is not already in progress. You can see if your tracker is already syncing with your Android device by tapping the menu button and viewing the dashboard screen. This screen will tell you the last time your tracker was synced and will also tell you if a sync is in progress. 

The time to complete a sync between your Android device and your tracker will vary and may take up to 30 seconds.

Troubleshooting

Follow these steps if your tracker is still not syncing to a supported Android device:

  1. Force quit the Fitbit app.
    If you don't know how to force quit apps on your Android device, consult your device's User Manual for more information. You may need to log back in to the Fitbit App after a force quit.
  2. Make sure your device is not in Power Saving Mode. You can view this by going to the Settings app on your Android device. Devices in Power Saving Mode will likely have Bluetooth disabled to conserve power.
  3. Reboot your Android device.
  4. Uninstall and reinstall the Fitbit app and try syncing again.
  5. Restart your tracker and try syncing again. See How do I restart my tracker? for instructions.
  6. From the Fitbit app, tap the menu button and select Help. From here you can initiate a request for further support from Fitbit Customer Support.
    While waiting for a response from the support team you can still sync your tracker with your PC or Mac.
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