Restart Charge 5

If you can’t sync Charge 5 or you have trouble with tracking your stats or receiving notifications, restart your tracker from your wrist:

  1. Swipe down from the clock screen to find the Settings app .
  2. Open the Settings app then Restart Devicethen Restart.

If Charge 5 is unresponsive: 

  1. Connect your device to the charging cable.
  2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  3. Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds and try again.

Pressing the button on the charger three times

Restarting your tracker doesn't delete any data.