Voluntary Safety Recall of Ionic Smartwatches

To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, you’ll get your refund in 3-6 weeks. If you're required to return your Ionic to us, you'll receive your refund 3-6 weeks after we receive it.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard. Your safety is always our top priority, and we are taking this action out of an abundance of caution. We’re offering a refund to Fitbit Ionic customers.

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall. For further information on how to receive a refund, visit our refund registration page.

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

No. The FAA prohibits carrying any recalled lithium ion batteries on an aircraft. Please see the FAA’s PackSafe for Passengers webpage for more information.

This recall does not affect any other Fitbit smartwatches or trackers.

See the image below to help you identify Ionic. Ionic has 3 buttons and a colored LCD.

You can find the model number FB503 on the back of Ionic, under the “CE” mark and above the clasp.

To see which device is connected to your Fitbit account:

1. Tap the Today tab , and tap your profile picture.
2. On the Account page, review the devices connected to your account.
   
   

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard.

This recall does not affect any other Fitbit smartwatches or trackers.

We’re offering a refund to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page. The best way to purchase a replacement device is to use the refund at the fitbit.com store or your local Fitbit retailer. You can explore a range of Fitbit trackers and smartwatches and choose from the various options available.

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren’t offering replacement Ionic devices as part of this recall. For further information on how to receive a refund, visit our refund registration page.

We’re offering a refund to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page.

We're offering a refund of $299 USD to Fitbit Ionic customers. For further information on how to receive a refund, visit our refund registration page.

If you received a discount code, you have 90 days to redeem the special offers you received after registering for your refund.

The code is only valid for the discount store, not the regular fitbit.com store. To find the correct link to the discount store, visit the Fitbit Ionic Discount Store and select your location.

For help with your account, contact us.

Yes. Ionic users, including inactive users, are eligible for a refund. For further information on how to receive a refund, visit our refund registration page.

Visit fitbit.com or your local Fitbit retailer, where you can find details of the range of Fitbit trackers and smartwatches in order to make your own choice from the various options available. You can also take our quiz to find the best product for you!

Erase the device to remove apps, stored data, personal information, credit and debit cards. For instructions, see How do I erase my Fitbit device?

Your Fitbit data remains associated with your Fitbit account. After we disable device syncing, new data from your device will no longer sync to your account. If you want to delete your Fitbit account, see How do I delete my Fitbit account?

If you have questions about your Ionic, contact us. If you have questions about the status of your refund, contact us.

For guidance on how to recycle or dispose of your device, visit the EPA website. Before recycling your device, we recommend that you erase or factory reset it to protect your personal information. For instructions, see How do I erase my Fitbit device?

For more information about our commitment to sustainability, see the Fitbit website.

Despite all our efforts, a small number of people may experience a reaction to certain materials. This reaction is typically due to eczema, allergies, or other skin sensitivities, which can become worse when irritants like sweat or soap get trapped beneath the band and irritate the skin. This recall is not related to skin irritation. If you have a Fitbit device and are experiencing skin irritation, review our Wear & Care instructions. Should your skin irritation not resolve, contact us.

Contact us on our dedicated number for Ionic recall questions.

• United States: +1 888 925 1764
• Australia: +61 1300 998 704
• Austria: +43 810206793
• Belgium: +3280054367
• Brazil: 08007248192
• France: +33805080080
• Germany: +49 8003638451
• Hong Kong: +852 30711249
• Italy: +39 800906903
• Japan: +818003332509
• Korea: +82808221690
• Mexico: 528006542532
• Netherlands: +31208081244
• New Zealand: +64 800 461 292
• Portugal: 351800600846
• Saudi Arabia: +9668008445410
• Singapore: +65 1 800 407 5038
• Spain: +34911231360
• Sweden: +4620881379
• Switzerland: +41 225000001
• Taiwan: +886 277047767
• United Kingdom: +44 808 164 9035
• International toll (charges may apply):
  • 1 213-328-5250
  • +44 20 4571 8386

For all other regions, or to contact us by chat, review your contact options on our contact page.